Elena Necklace

Simply select the color, size, and customization (name/ alphabet) on the product page and our design team will take care of the rest!

Shipping is FREE for orders over HK$800 to HK, Macau, China, (HK$45 if under) & FREE on orders over HK$2,500 worldwide (HK$100 if under).

If there are any issues with delivery to your country, our Customer Service Team will contact you immediately.

Your special piece is made-to-order. It will be designed within 12 hours and takes 7 - 12 business days to produce.

Once produced, we ship our orders through SF Express within HK, Macau, and China.

Shipping times can vary between 1 - 5 business days and international shipping times vary between 6 - 18 business days (It may take up to 4 weeks for delivery depending on the destination).

Please Note: Holiday delivery may vary depending on our holiday volume. Look out for updates on holiday turnaround times. We encourage customers to place their orders ahead of time to ensure there aren’t any delivery issues.

Within the first 2 hours after placing your order, absolutely! Just reply to your order confirmation email with the new name/ alphabet you'd like to use. Our designers will be on the lookout and respond within 12 hours to confirm the change.

After 2 hours, though, your gem starts coming to life! We take great pride in crafting each personalized piece with love and care, so once it enters the design phase, changes become tricky. Choose your customization wisely and we're confident you'll love the final piece!

Due to the personalized nature of each design, refund and exchanges are not possible after 2 hours of placing your order. We take great pride in crafting your masterpiece, so choose your customization wisely! We're confident you'll love the result!

If you would like refund or change your customization within 2 hours of placing your order, please email hello@onliest.one or simply reply to the order confirmation email with your request and our team will reply you within 12 hours!

Every jewelry piece is guarantee to be free of any manufacturing defect for 1 year.

If your piece happens to break or loses stones, we will be happy to fix your item free of charge. Our warranty does not cover naturally tarnished products (Jewelry Care Instructions), or items adjusted by a third party, unless in case of defects.

Jewelry can tarnish over time due to exposure to air, moisture, and certain chemicals.

Store it in a cool, dry place, away from moisture and chemicals. Clean gently after each use, avoid exposure to harsh substances, and consider using anti-tarnish products to preserve its shine.

See full care instructions here.